COVID-19

With the continuation of COVID-19 cases in British Columbia, we want to remind our patients and community that we are committed to providing safe primary care through the course of the pandemic.

Call volumes have increased and we are doing our best to keep up with the demand. We ask that you be kind, calm, and patient with us while we navigate our "new normal".

For information about the recent COVID-19 outbreak please call 1-888-COVID19 or visit the BC Centre for Disease Controls website at www.bccdc.ca

Here is what we want you to know to help yourself and us

If you think you need to be tested for COVID - 19

If you think you need a COVID-19 test, use the resources below as your first step to help you determine if you meet criteria for testing and help you navigate the process:

https://www.islandhealth.ca/learn-about-health/covid-19/symptoms-testing-and-isolation

Please, do not call our clinics to request COVID-19 testing. We take direction from Island Health, so you will be redirected to them if you call our clinic for this concern.

https://bc.thrive.health/

Medication Planning

Please stay on top of your prescriptions and book in for a telephone appointment at least four weeks before you are due for a renewal.

Appointments

Appointments are being done primarily via telephone. Telephone appointments are bookable online at My Health Access. If you need to be seen in person please call the front desk.

Many of the practitioners are working both in the clinic and from their homes offices.

At the time of your scheduled telephone appointment, be sure to answer blocked or private numbers. Please disable any feature that redirects those types of calls. Ensure you are in a private, quiet space. The call will need to be re-booked if there is background noise, or if you are driving/cycling.

Specialists, lab work and imaging

Specialists offices and Island Health are experiencing delays. Do not call the office to get a status update of your referral. The specialist's office will contact the patient directly with your appointment date.

The quickest way to get your lab work done is to request that your practitioner send the requisition to you by email at the end of your appointment. There is a 1+ week turnaround for requisitions to be uploaded in Life Labs system if they are sent via fax.

Please book an appointment with your doctor if you have concerns regarding the timeline of your pending investigation or referral.