With the rising cases of COVID-19 in British Columbia, we want to remind our patients and community that we are committed to providing safe, primary care through the course of the pandemic.
Call volumes have increased and we are doing our best to keep up with the demand. We ask that you be kind, calm, and patient with us while we navigate our "new normal"
For information about the recent COVID-19 outbreak please call 1-888-COVID19 or visit the BC Centre for Disease Controls website at www.bccdc.ca
If you think you need a COVID-19 test, use the resources below as your first step to help you determine if you meet criteria for testing and help you navigate the process:
Please, do not call our clinics to request COVID-19 testing as we are not doing these in our clinics. We take direction from Island Health, so you will be redirected to them if you call our clinic for this concern.
Stay on top of your prescriptions.
Do not let them get critically low before making attempts to book an appointment for refills.
We advise that you book an appointment for a refill at least two weeks before you are due to run out of your medications.
For now, all visits are being done by telehealth (phone or video). If you need to be seen in person, the physician will arrange this.
We ask that you familiarize yourself with booking your appointment online by using Health Myself.
If you have a telephone appointment booked with a physician, be sure to answer blocked calls or disable any feature that redirects those types of calls.
Do not call our clinics if you haven't been called at the exact time of your appointment. Our physicians are doing their best and can run ahead or behind so please be kind, calm and patient.
For your scheduled telephone appointment we ask that you please ensure you are in a private, quiet space.
Be aware that specialists and Island Health are experiencing delays so please, do not call the office to get a status update of these requests/referrals.
Our staff or the referring office will notify you when we receive an appointment.
Please book an appointment with your doctor if you have concerns regarding the timeline of your pending investigation or referral.
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